Jenny Smedley

Got this from Toyota UK. Fat lot of use. Hello Jennifer, Thank you for your email regarding your Toyota Alphard. I am afraid we are unable to advise on imported vehicles as we do not offer support for vehicles sold outside of the UK market. I would advise contacting the Customer Relations for the Toyota Market for your Toyota Alphard. Thank you for contacting us at Toyota. Kind regards, Moses Matovu Customer Support Toyota (GB) PLC

It was a washout. We tried to order 3 stereos. All 3 turned out to be out of stock. Had to get a refund on one that they accidentally sent to Durham instead of Dereham - they will only get inter store stuff from within 5 miles....then we found one that was in stock. The guy didn't even touch it, just said he couldn't source the cabling. Tried a Toyota Dealer, they could only source aN HDD the same as they one we have for £1500....it seems hopeless.

I have pressed the 'open' button over and over but nothing happens. The only ones that work are the 'English' button which changes the numbers and alphabet on this same screen to English, and I am told the writing that appears at the top is saying 'what is your pet's name?'

Nothing greets us. It just sits there Yes I will post a photo...

I did go to 8 seater blog, but his HDD is different to ours and doesn't have the same buttons...unless of course they're in Japanese! I will try my translator tomorrow.

Thank you! I will!

We found the radio handbook! Or HDD Navigational System as they call it. In Japanese of course. Now even if I use google translate is really just talks gibberish.

Nope.

Nope they say not.

We got there today only to have him refuse to even take it out - claimed the cables were too complicated (must have x-ray eyes) and he wouldn't be able to source the parts.

Thank you, yes it's there but Halfords wouldn't even take the old radio HDD thing out.

Thanks, we found where the aerial is, but Halfords took one look at the screen and said they couldn't do it.

We've given in and gone for a single din DAB radio with CD player, plus blue tooth etc. Got it booked in to be fitted at Halfords next week. Then my hubby says, what about an aerial - there isn't one? Is there? If so, where? I believe the DAB radio comes with a DAB aerial, but is that enough?

Thank you everyone for your help!!

Yes very interesting about the trims! We've decided to give up, getting a new radio at Halfords next week.

I will have a look and see if he does these ones!

His one is different to ours sadly.

It's not an mz as the fog lights on the front are round. It is a V

Yes we tried pressing the open button, it just continues to ask for our pet's name

Will try that thank you. We've tried one - followed all the instructions - nothing happened. Another one says press the 'main' button, don't know what they mean.

To be honest it's no better than the one we have. It says it needs to be reset to English, not that it has) If we can get a pass code to get round the password (we've been able to translate that it is asking for a pet name) we can change the screen to English, as we've done that already (we used image translation on Google to find the button that says 'English' it's third from the left at the bottom), but it's still asking for a password.

Sorry I don't know what an MZ is...? I will have a look at those features you mentioned. The car front is pictured here.

Oh, well that's interesting...someone else mentioned the screen opening, as at the moment there's no sign of a CD slot. Yes, that is the right number 76032. Someone else claims they can tell us how to avoid the password. So we'll see. The Toyota dealers have offered to have a look, for a price, and plug their computer in to try and override the password, but we're wary of the electrics getting messed up by them.

Well you've both been very helpful in fact. It seems like whatever it is, it's not much use to us - we're CD and local radio type of people. We have a plug in GPS which we hardly use so don't really need that. I was told it was a Toyota radio, but they're not much help either. We don't have a VTR I don't think. We're thinking go to Halfords and have something new put in. We have the drop down TV/DVD screen in the roof, so we might lose that I guess, but if we can't use it anyway. The start up screen says Multi Media something, and then quickly switches to the one pictured. With a little help from Google image translate we can see it's asking for a password, and saying 'What is your pet's name?' There is a button that switches the keyboard to English alphabet, but the pet's name would presumably have to be inserted in Japanese to work. A friend said: (76032). This appears to be the unlock screen for Toyota Radios. This video shows someone unlocking it: But I couldn't really follow. This is another photo of ours.

Can anyone help with telling us whether this is a radio or GPS or both?