We've owned our 2008 new shape Alphard for >1yr now and have a done a few good trips to the Alps with incident. We upgraded the stereo/satnav etc to a touch screen at the start of this year and its worked very well. However, about 1 month ago, when playing music quite loud, there was some crackling and then the sound almost disappeared. It came back briefly, and then went again and hasn't come back since. The front speakers do play, but only at a low volume even when turned up to the max. We have the 18 speaker system and the other speakers appear not to be playing but in fact are playing but very very quietly. We took the car to one car audio specialist who just didn't want to know. We then took it back to the chap that installed the touch screen and he checked fuses etc and says it's probably the amplifier. A quick ebay search results in several Alphard amplifiers for sale, which suggests they frequently fail. What I'm in need of is a specialist that has tested and then replaced an Alphard amplifier before. Any thoughts? Many thanks,..