Mike Matts Posted November 10, 2021 Share Posted November 10, 2021 Hi folks autoglass are having problems getting glass and mouldings required to replace a cracked screen on my alphie,taken 2 weeks and still waiting. If anyone has a chip or small crack please be aware that this could be a prob maybe mot fail!! Quote Link to comment Share on other sites More sharing options...
jlanza Posted May 18, 2022 Share Posted May 18, 2022 Hi, on the same situation as you were in. Did your windscreen eventually get sorted? How long did it take all together? I am being told could be around 12 weeks. Quote Link to comment Share on other sites More sharing options...
Rojie Posted May 18, 2022 Share Posted May 18, 2022 59 minutes ago, jlanza said: Hi, on the same situation as you were in. Did your windscreen eventually get sorted? How long did it take all together? I am being told could be around 12 weeks. I have never used Autoglass but they advertise that fixing a chip should prevent a crack forming. Quote Link to comment Share on other sites More sharing options...
jlanza Posted May 18, 2022 Share Posted May 18, 2022 yes it was initially a chip but when they tried to repair the glass cracked so I requested for a replacement which I have been advised can take up to 12 weeks. For someone who relies on a car to get to work this is too long to wait 😔 Quote Link to comment Share on other sites More sharing options...
Picasso Posted May 18, 2022 Share Posted May 18, 2022 I had my windscreen changed just before Christmas I sourced the screen myself direct from toyota just over 3 weeks £420.00+ vat insurance company paid me back 1 Quote Link to comment Share on other sites More sharing options...
Rojie Posted August 22, 2023 Share Posted August 22, 2023 On 5/18/2022 at 7:12 PM, Rojie said: I have never used Autoglass but they advertise that fixing a chip should prevent a crack forming. I spoke too soon ! I have a large crack. Courtesy of a lorry on the M5. I will update members when the process is completed. I believe my Insurance will cover it. I do hope so, as the quote I received was EYE WATERING. Supply and fit; but way, way, way more than the reported by Lee above. Quote Link to comment Share on other sites More sharing options...
Rojie Posted August 22, 2023 Share Posted August 22, 2023 On 5/18/2022 at 8:24 PM, Picasso said: I had my windscreen changed just before Christmas I sourced the screen myself direct from toyota just over 3 weeks £420.00+ vat insurance company paid me back Hi Lee, Who fitted the new windscreen ? Quote Link to comment Share on other sites More sharing options...
Picasso Posted August 22, 2023 Share Posted August 22, 2023 Roger a local guy to me Quote Link to comment Share on other sites More sharing options...
pcous Posted August 23, 2023 Share Posted August 23, 2023 Hi, We had a chip on the M74 which then cracked and grew before our very eyes - somewhat disturbing. Had the windscreen replaced by Auto Windscreens http://www.autowindscreens.co.uk/ as an insurance claim. They had no problem with sourcing the new screen, although I think it took about a week to get it. Quote Link to comment Share on other sites More sharing options...
Rojie Posted August 23, 2023 Share Posted August 23, 2023 58 minutes ago, pcous said: Hi, We had a chip on the M74 which then cracked and grew before our very eyes - somewhat disturbing. Had the windscreen replaced by Auto Windscreens http://www.autowindscreens.co.uk/ as an insurance claim. They had no problem with sourcing the new screen, although I think it took about a week to get it. Hi Pcous, I tried the link; I try all links. Their website would not take my registration number. I tried to enter my details manually and was offered a 2002 screen; and only a 2002 screen ! Could be the same; but then if I had a Gen 2 or Gen 3, are they the same ? Not impressed really. Autoglass, so far, have been wonderful. Quote Link to comment Share on other sites More sharing options...
pcous Posted August 23, 2023 Share Posted August 23, 2023 Hi Rojie, I was directed to Auto Windscreens by our insurer, Adrian Flux, who presumably passed over the details - so I didn't have to deal with the website. Seems like there's a disparity between their response to customer website enquiries and what they can provide in reality (poor/limited database maybe?). So I take your point: not impressive..... and not worth recommending them if you can't deal with them via the website. Quote Link to comment Share on other sites More sharing options...
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