Ancel Jp700 OBD no communication with alphard

[paulp]

Hi, I have purchased an Ancel JP700 to read the obd codes, and I select Toyota from the menu.  However it just returns a communication error.  I have found a and checked the fuse, which was fine. Any ideas? 

 

The red hybrid light, and yellow warning vsc light keeps coming on so need to find out what is wrong. 

[Gamith]

Have you tried it on another vehicle? Also, to cover the basics, you need to have the engine running.

[paulp]

Yes, I have tried it on another vehicle.  For the Alphard the OBD receives power from the port, but returns communication error.  I have tried with both the engine running and with ignition key turned but not running.  Same issue.  The Alphard is a Hybrid, but I am not sure if that makes any difference.