Jenny Smedley

Anyone fitted one to their Alphard please? Never had a dash cam before!

Yes, he's very trustworthy!

Thanks very much, very helpful as always

Yes the white grease is messy!

It's a brilliant idea, but too far for us I'm afraid. Wish you ever success!

Ah, that's very useful, thank you

When we got our Alphard the agent said he's greased the tailgate and electric doors with white grease. That was six months or so ago, and he seemed to think it would need doing every 3 months. We let it slide and now the tailgate makes a groaning noise when it's half shut. It still works but we can't find anything in the manual on how to grease the struts. Anyone done this?

No we're not converted but thanks!

Churchill were fine for a few months after changeover, then suddenly said they weren't renewing. It took a week to find out why. They said it's because the car is an import. Ours is a 2.4. They said they would insure a 3 litre because that was made and sold in the UK. No amount of arguing would convince them otherwise. Because of the advice on here we quickly got insurance with Aviva. Less than £300 Thanks guys!

Brilliant! What synchronicity! I thought I had a different man! I must have registered something from what you said to find the right one. And you were right, he is totally genuine!

An update, if anyone had the same HDD head as me, NHZN-W57 I have found the manual online (in Japanese) with the help of a Japanese friend. I have uploaded the Pdf file and had my WORD make it into a WORD document. From this is can be translated bit by bit by Google Translate or any app like that. We also discovered now that we have unlocked our unit that we do have rear view cameras! http://www.tph.co.jp/room/x8/avn/avn_manual/07model/NHZN-W57_Audio.pdf If anyone can't change this into a word document, let me know.

I have PM'd you

No, not quite NHZN-W57

I will, thank you!

Hi - we have the same unit as you, but we had a different problem in that it was locked - that being caused by the battery being disconnected at some point. It's taken us a couple of months to get it to work at all. So, in fact you probably know more than we do at this point, but hopefully if we share what we discover we'll get there. We know how to get the CD to play and have tuned the radio into Radio 2. Which is not as much as you know! Yesterday we put the car in reverse for the first time since 'waking it up' and discovered we have rear view cameras! The lady chattering away doesn't bother us as we tell people our Alphard can speak but I think it might become wearing in the end. We do have a manual for the radio, but it is in Japanese of course. Unlike the car handbook there are no translations available. I got an app on my phone that can read Japanese symbols, but it's only of limited use as whole sentences seem to turn into gibberish! I had a book translated by a Japanese publisher so today I'm going to contact them and see if they can put me in touch with the translator - even if we can get certain pages translated it will be a big help! I think your radio is an HDD Navigation System NHZN-W57 Keep in touch!

Thank you - I paid Shareef $20 by paypal. I followed the video he sent us, which starts off like many others holding down (in our case, this varies) the MEDIA button while turning the side lights on and off, quickly 3 times. The radio flashes and the screen (finally) starts up! The next bit was a bit tricky following the video through several steps, and pausing now and then to to catch up, pressing this and that Japanese buttons, until a number appears in red at the top. You send this to Shareef and he immediately send you a code, which you enter and then miraculously all the buttons work

See my new thread

Apologies to those who suggested things to me before, I got very confused, sorry if I lost your advice! Good news is, we did it!! We are now sitting in our Alphard with CD and radio!!! Amazing. This is the GENUINE person who helped us. (20+) NavigationDisk - Japanese Car Radio Unlock Solutions カーラジオとナビゲーションロッ | Facebook His name is Shareef - we trusted him and he didn't let us down, paid $20 by Paypal and followed his instructions, we got a number on the screen, sent it to him and he translated it into our code. Entered the code and that was it! The radio does what it's told Of course we still have to learn the Japanese controls, but CD and radio are easy to find.

I did find the man you said but he needed a code from me to get the code from him. His video says to press the 'power' button while clicking the parking lights on and off 3 times. This should give you a number to give him. But when we do that nothing happens.

I have managed to get hold of someone who claims his code will unlock it even if it is locked by a personal password. As you said, might be worth a try.

Halfords couldn't/wouldn't do it. Useless pillocks! Still waiting for refund!!!

I'm not fit to drive all the way to Birmingham, sad but true.

The guy I just spoke to here says if it's asking for my pet's name then 100% not a product lock out, but a personal password. He's having a look at photos etc and if he can sort it he'll come here - he's mobile. Get satnav from Auto Installations (auto-installations.co.uk) Have a look.

Not at the moment, but maybe later I have found someone who sounds promising in Norfolk so we'll check them out first