Toyota Alphard Recall in the UK - Takata Airbag Recall

[Rojie]

Hi Nov, Thanks for this.

 

Looks very general ! Is this supposed to be specific to your vehicle ?

The first posting in this thread is for a specific vehicle, and has real value as it includes status.

 

Do you have a copy of the actual service history of (your) vehicle from this company ?

 

[nov]

Indeed, this was taken from my report.

 

I believe there is no obligation for Toyota to inform MLIT again after recalls are resolved. 

 

Here is the history section.

 

 

[Rojie]

2 hours ago, nov said:

Indeed, this was taken from my report.

 

I believe there is no obligation for Toyota to inform MLIT again after recalls are resolved. 

 

Here is the history section.

 

 

 

Hello Nov,

 

Thanks for this insight.

Somewhat disappointing, in my view.

 

However, it must be a relief to know your vehicle wasn't involved in, or too near to, the Fukushima nuclear accident.

I assume that Japan would not allow any radioactive vehicles to be exported. But, it's nice to know.

 

I was expecting more 'full service detail'.

Not being familiar with the Japanese system, perhaps "Inspection" means that any work needed was carried out.

This isn't even as good as the DVLA MOT history, albeit that doesn't cover servicing; and nowhere near would we Brits would regard as full service history record.

 

It would seem to me, that, unless this report is almost zero cost; it isn't really worthwhile.

 

What is you view for other Alphard users/owners ?

 

I really appreciate the detail you have provided for all us Alphie fans.

[Rojie]

Just now, Rojie said:

 

Hello Nov,

 

Thanks for this insight.

Somewhat disappointing, in my view.

 

However, it must be a relief to know your vehicle wasn't involved in, or too near to, the Fukushima nuclear accident.

I assume that Japan would not allow any radioactive vehicles to be exported. But, it's nice to know.

 

I was expecting more 'full service detail'.

Not being familiar with the Japanese system, perhaps "Inspection" means that any work needed was carried out.

This isn't even as good as the DVLA MOT history, albeit that doesn't cover servicing; and nowhere near would we Brits would regard as full service history record.

 

It would seem to me, that, unless this report is almost zero cost; it isn't really worthwhile.

 

What is you view for other Alphard users/owners ?

 

I really appreciate the detail you have provided for all us Alphie fans.

 

Reading your history again. It must be reassuring to note the items in the first section.

[pcous]

Hi all,

I’ve accessed the toyota.co.jp/recall-search for our Alphard, which (when translated from Japanese) appears to show that the two airbag recalls in 2015 were addressed. However, the CarVX report flags up a recall problem - it lists both airbag recalls, but gives no details about whether either/both were addressed, except to state generally ‘problem found’. Has anyone else had conflicting info from their reports?

Also, neither the toyota.co.jp/recall-search nor the CarVX report mentioned the 2010 Fuel Pump & Brake Fluid/Servo recall. Curious….

Here’s the info from the reports:

toyota.co.jp/recall-search

No.      Details                         Notification date (start date)            Implementation status

1          Recall of TOYOTA Takata airbags November 25, 2015       Notification completed

2          Recall of TOYOTA Takata airbags June 25, 2015                Notification completed

 

CarVX Report

Manufacturer recall: Problem found

MANUFACTURER RECALL HISTORY HISTORY

Date reported Data source    Affected part Details

2015-06-25      MLIT               Airbag

In the passenger seat one-stage deployment control type air bag inflator (expansion device), but the cause is not known, since there is a possibility that the inflator container may be damaged at the time of air bag deployment, as all vehicles a precautionary measure, the inflator Exchange.

2015-11-25      MLIT               Airbag

In the inflator (inflator) of the one-step deployment control type airbag for the front passenger's seat, the inflator container may be broken when the airbag is deployed, causing fire and fire and injury to the occupant.

[Alphard Club]

13 hours ago, pcous said:

Hi all,

 

I’ve accessed the toyota.co.jp/recall-search for our Alphard, which (when translated from Japanese) appears to show that the two airbag recalls in 2015 were addressed. However, the CarVX report flags up a recall problem - it lists both airbag recalls, but gives no details about whether either/both were addressed, except to state generally ‘problem found’. Has anyone else had conflicting info from their reports?

 

Also, neither the toyota.co.jp/recall-search nor the CarVX report mentioned the 2010 Fuel Pump & Brake Fluid/Servo recall. Curious….

Here’s the info from the reports:

 

toyota.co.jp/recall-search

 

No.      Details                         Notification date (start date)            Implementation status

 

1          Recall of TOYOTA Takata airbags November 25, 2015       Notification completed

 

2          Recall of TOYOTA Takata airbags June 25, 2015                Notification completed

 

CarVX Report

Manufacturer recall: Problem found

MANUFACTURER RECALL HISTORY HISTORY

 

Date reported Data source    Affected part Details

 

2015-06-25      MLIT               Airbag

 

In the passenger seat one-stage deployment control type air bag inflator (expansion device), but the cause is not known, since there is a possibility that the inflator container may be damaged at the time of air bag deployment, as all vehicles a precautionary measure, the inflator Exchange.

 

2015-11-25      MLIT               Airbag

 

In the inflator (inflator) of the one-step deployment control type airbag for the front passenger's seat, the inflator container may be broken when the airbag is deployed, causing fire and fire and injury to the occupant.

 

 

I had the same problem with my report. Maybe that just shows when it was reported.

[pcous]

Hi Steve and all,

Steve, did you get anywhere with resolving the differences in your reports?

By way of update, I e-mailed both Toyota Japan & GB to query the inconsistencies between the toyota.co.jp/recall-search result and the CarVX report for our Alphard. The Japan e-mail address (ap-overseas@mail.toyota.co.jp) no longer appears to be operational (as I see GavinM said some while back….)

I had a very friendly, but unhelpful, response from Toyota GB Customer Relations (cr@toyota.co.uk), which said:

"The only contact details we have for Toyota Motor Corporation in Japan is an address for you to write to, or a contact telephone number, they do not have an email address. These are as follows:

Head Office1 Toyota-Cho, Toyota City, Aichi Prefecture 471-8571, Japan

. Phone: +81-565-28-2121"

Toyota GB do not have e-mail addresses for Toyota Japan! It’s hard to believe there's no way of contacting the department which deals with compliance issues at Toyota Japan and, if I ring, it's difficult to imagine successfully getting through to the right department from a general switchboard number; given the added language barrier.

I guess my next step will be to try the Toyota GB legal & compliance department – unless any fine and knowledgeable forum members have an up-to-date japanese e-mail address….

[Alphard Club]

They must of gotten a lot of emails over the years and closed it down. Toyota have a legal duty to comply with these so I would try the compliance team of Toyota UK. 

 

Once you get to compliance, just pester them until they find a resolve.

 

Toyota GB will do the job as long as Japan pay for it

[pcous]

On 6/30/2022 at 2:33 PM, Alphard Club said:

Toyota have a legal duty to comply with these so I would try the compliance team of Toyota UK. 

 

Once you get to compliance, just pester them until they find a resolve.

 

Thanks Steve - into pester-mode I shall go!

[pcous]

Hi all,

I received a response from Toyota GB Legal & Compliance department, confirming that the Airbag recall for our Alphard was completed in 2016 prior to export. So.... good news for us!

 

By way of an update for anyone wanting to follow up their own vehicle recall history:

1. The toyota.co.jp/recall-search is still operational, to check by frame no.

2. A CarVX report may be useful for confirming the Toyota Japan result, but cannot be relied upon (as in my case) to be accurate.

3. If there's a discrepancy, I wouldn't bother with Toyota GB customer relations ('chocolate' and 'fireguard' are the words that spring to mind), however Toyota Legal & Compliance department are both helpful & efficient (coc@toyota.co.uk and Emma Lione is still the Vehicle Certification Administrator)

 

Incidentally, my CarVX report indicated in the title page summary that there was a problem of contamination risk. Further in the report, however, it showed that the vehicle had been used in a contaminated region (Fukushima, Miyagi, Ibaraki or Tochigi), but had passed the mandatory radioactive contamination test prior to export. So, maybe the CarVX headlines need a bit of interpretation rather than being taken at face value....

 

[Geralt]

On 7/12/2022 at 2:58 PM, pcous said:

toyota.co.jp/recall-search

This URL didn't quite work for me.

 

But this did:

https://www.toyota.co.jp/recall-search/dc/en/search

 

Nice to have an unequivocal result for the van....and a characteristically Japanese apology!

[pipsyp]

On 7/1/2023 at 11:35 AM, Geralt said:

This URL didn't quite work for me.

 

But this did:

https://www.toyota.co.jp/recall-search/dc/en/search

 

Nice to have an unequivocal result for the van....and a characteristically Japanese apology!

Appreciate this, I had wondered about mine so checked it out and confirmed both had been done 👍

[kev1839]

Thank you for that link ,it worked well for me . Shows both recalls having been done before export 

[Gamith]

When I looked at my vehicle details on https://www.toyota.co.jp/recall-search/dc/result?FRAME_DIV=ANH10&FRAME_NO=0112nnn there are two entries:

 

Which don't quite match up with the CarVX report (just under 20 UKP) which listed three entries - though two are looking to be the same issue:

 

Am I safe to assume that all the items have been dealt with before it was imported in 2018?

 

Cheers,