Alphard Club Posted April 13, 2018 Share Posted April 13, 2018 Over the years their were a few recalls to the Alphard. If you alphard has been in the country for a while or maybe even recently imported, it could be due for a recall. The few recalls are as follows 1. 2010 - Problem status 2010 (Fuel Pump and Brake Fluid/Servo) Because the fuel pump electric wire in the fuel tank is hard to bend, the connection terminal part may slide when the pump mounting surface is greatly displaced by tank internal pressure change when opening the filler opening. Therefore, if you continue to use it as it is, the connection terminal part wears and heat is generated by energization, the terminal fitting force decreases and conduction failure occurs, the fuel pump stops, there is a possibility of engine being unable to start or to be stalled while running. In the brake master cylinder, lubrication evaluation with the brake fluid used in the market was insufficient, so even if the brake fluid conforms to the standards, if a brake fluid with a low polymer content is used, the rubber at the rear end of the cylinder There is a possibility that the seal part of the product will be lubricated and turned up. Therefore, if the brake fluid leaks from the seal part and the warning lamp lights up, if continuing to use as it is, in the worst case, the braking force may decrease. 2. Problem status 2014 ( Passenger Airbag) In the inflator (inflator) for the passenger airbag, damage to the inflator container occurred during vehicle dismantling work. For this reason, although the cause is not known, in the same type inflator of the same year, the inflator container is broken when the airbag is deployed and it scatters, it may fire and the passenger may be injured, so all vehicles, preventive As a measure, we will exchange the inflator for good products. 3. Problem status 2015 (Passenger Airbag) In the inflator (inflator) for the passenger airbag, as a result of investigating the items collected in the market, it was confirmed that the inflator container was defective in airtightness. Therefore, in the course of long-term use, moisture in the atmosphere may penetrate into the inflator, the gas generating agent may absorb moisture and may not develop properly when operating the airbag. You will need your VIN in the box, the parts in red are what you need to input from your own VIN http://www.toyota.co.jp/recall-search/dc/result?FRAME_DIV=MNH10&FRAME_NO=0088734 Frame types are something like MNH10 MNH 15 ANH10 ANH15 ATH10 Frame numbers are 7 digits The vehicle linked above is a vehicle that has had all the recalls done. Screenshot in english below If you are using chrome you will be able to use translate button near the top of the browser window. What if your Alphard is due a recall? If your Alphard has something similar to the screenshot below then your car is due for a recall Because the car was exported then in Japan their notification to the Japanese owner ends as they do not know the new oversees owner. What to do? At the moment there are no official recalls due to this car in the UK, it only applies to the car in Japan. Your local Toyota dealer will have no record of this recall. Basically your dealer will need to get permission from Toyota Japan in order for Toyota Japan to pay for the recall. However, your local dealer may not want to do the recall or even research. It does solely depend on the dealer. If you do your homework and contact Toyota Japan to get authorisation sent to Toyota GB, then Toyota GB will contact you so you can get the recall done at your local dealership. Of course if you are due the airbag recall then it's worth the time and effort. I will update this thread once i find out more information. 1 Quote Link to comment Share on other sites More sharing options...
Alphard Club Posted April 16, 2018 Author Share Posted April 16, 2018 Update I Contacted Toyota GB with an email explaining my car was due for a recall in Japan, showing them the recall page and also providing screenshots of the page that had been translated. Next day I received a call from Toyota customer services who took more details from me and then passed in on the legal and compliance dept. He did say it can take up to 12 weeks, but could be sooner. It is best to be patient. I will keep an update on how it goes. Quote Link to comment Share on other sites More sharing options...
Nick K Posted July 27, 2018 Share Posted July 27, 2018 Hi, any news on this recall thread please. My 2005 Alphard has 2 outstanding recalls for airbag I need to address at some time, just thought I would ask before contacting Toyota GB. Regards Nick Quote Link to comment Share on other sites More sharing options...
MonsterS Posted July 29, 2018 Share Posted July 29, 2018 Contact Toyota, Take a screen shot of your outstanding recalls and get them to ask Japan to authorise the work in the UK. 1 Quote Link to comment Share on other sites More sharing options...
Alphard Club Posted August 8, 2018 Author Share Posted August 8, 2018 There are 2 email addresses you need to contact. ap-overseas@mail.toyota.co.jp cr@toyota.co.uk Make sure you add both emails by cc-ing one of them. No point contacting Toyota GB directly, these emails will work. This order needs to come from Toyota Japan which will hit Toyota Europe, Toyota Europe then instruct Toyota GB, who then instruct a dealer to contact you with an appointment. You will get a call by Toyota GB before it goes to the dealer though. The dealer needs to receive instructions booklet on how to change the airbag etc. Quote Link to comment Share on other sites More sharing options...
Alphard Club Posted August 8, 2018 Author Share Posted August 8, 2018 Quote Dear Sir/Madam CC Toyota Japan I currently own a Toyota Alphard here in the UK which was imported from Japan last year. According to the Toyota Japan recall page, my Toyota is due 2 x airbag recalls that have not been rectified. http://www.toyota.co.jp/recall-search/dc/result?FRAME_DIV=MNH10&FRAME_NO=00000 <-- ADD YOUR NUMBER HERE My Vin number is: MNH10-000000<--- ***ADD VIN NUMBER HERE*** (2005 3.0 V6 V-Spec model) <-- ADD SPEC MODEL HERE I have attached a screenshot of the translated page showing the outstanding recalls. Would it be possible for you to assist me in having my recalls remedied by my local dealership please. My Local dealer is BLAHAH Toyota In Town, County <--- ***ADD Dealer name and town and county HERE*** UK Registration: BB05 DDD <--- ***ADD REG NUMBER HERE*** Thank you Sample email sent above.. make sure you edit the bits that need editing carefully. 3 Quote Link to comment Share on other sites More sharing options...
Nick K Posted August 8, 2018 Share Posted August 8, 2018 Contacted Toyota GB direct on the 27th July, no problem, the cs lady was very helpful. They are now waiting to hear back from Toyota Japan, who are verifying the recalls on my vehicle prior to authorising the work. 1 Quote Link to comment Share on other sites More sharing options...
MonsterS Posted May 23, 2019 Share Posted May 23, 2019 Just contacted Toyota JP and GB with regards to the second airbag recall and the brake cylinder master/servo unit issues, as our brakes are getting worse Quote Link to comment Share on other sites More sharing options...
Alphard Club Posted January 23, 2020 Author Share Posted January 23, 2020 Bumping this up Quote Link to comment Share on other sites More sharing options...
Tom Horsman Posted February 3, 2020 Share Posted February 3, 2020 (edited) AIRBAG RECALL I have received the official DVLA recall letter after contacting Toyota GB. Contacted the local dealership as instructed who knew nothing about it. They investigated with Toyota both in U.K. and also Japan. They advised that the replacement parts have not yet been manufactured. They will contact me when the replacement parts are available. Hope this helps Edited February 3, 2020 by Tom Horsman No subject matter Quote Link to comment Share on other sites More sharing options...
MonsterS Posted February 3, 2020 Share Posted February 3, 2020 Tom, this is the same for everyone. we've been on the waiting list for two years. Might be worth checking your brake servo. as on the 2002 models there is a recall for them and they have them in stock. we had ours done 6 months ago. 1 Quote Link to comment Share on other sites More sharing options...
GavinM Posted February 12, 2020 Share Posted February 12, 2020 I followed the instructions in this post but the email address ap-overseas@mail.toyota.co.jp doesn't work any more. Does anyone else have an up to date email for Toyota japan Quote Link to comment Share on other sites More sharing options...
Tom Horsman Posted February 12, 2020 Share Posted February 12, 2020 Airbag recall try www.toyota.co.jp/recall-search/dc/en/result make sure you have the chassis number. If no luck go to coc@toyota.co.uk. This is the legal and compliance department. The vehicle certification administrator is Emma Lione (as of September 2019). Have now received a second recall letter. It appears the parts are now available and waiting to hear from nominated Toyota dealership next week for when the Alphard can be booked in. Fingers crossed all goes well. 1 Quote Link to comment Share on other sites More sharing options...
Tom Horsman Posted February 22, 2020 Share Posted February 22, 2020 Airbag recall following the second letter from DVLA/Toyota, my local Toyota service centre has now placed an order for the parts. Parts will be received in early March when they will contact me with a date to have the airbag replaced. will advise outcome Tom Horsman Quote Link to comment Share on other sites More sharing options...
MonsterS Posted February 24, 2020 Share Posted February 24, 2020 Good to hear it. less vehicles on the road with faulty airbags that the small metal tank which inflates the airbag could explode. Quote Link to comment Share on other sites More sharing options...
Alphard Club Posted February 26, 2020 Author Share Posted February 26, 2020 On 2/12/2020 at 1:23 PM, GavinM said: I followed the instructions in this post but the email address ap-overseas@mail.toyota.co.jp doesn't work any more. Does anyone else have an up to date email for Toyota japan i think the UK address is now the only one you need. They will follow up on it. Just takes a little bit of time. The dealer needs to receive the part and instruction book on how to replace the part. As most technicians have never worked on an Alphard before. Quote Link to comment Share on other sites More sharing options...
Alphard Club Posted November 2, 2021 Author Share Posted November 2, 2021 bumping this to see if anyone else has had theirs done.. many alphards will need to have this recall done Quote Link to comment Share on other sites More sharing options...
Rojie Posted November 2, 2021 Share Posted November 2, 2021 There is a post on this Forum, somewhere, that provides a website to check if your Alphie needs a recall. I'll try and find it. Basically, through the website you can request full service history from Toyota Japan. There is a small fee. I was told by my local Toyota dealer that they can make the recall enquiry on my behalf. If the vehicle is subject to a recall that has not been performed; Toyota UK make a request to Toyota Japan and, despite your vehicle being a grey import, Toyota Japan will authorise the work AND pay for it ! The process can take quite some time ! I expect all this to happen during my first official Toyota UK service. Have a safe journey. 1 Quote Link to comment Share on other sites More sharing options...
charliec Posted November 2, 2021 Share Posted November 2, 2021 1 hour ago, Rojie said: There is a post on this Forum, somewhere, that provides a website to check if your Alphie needs a recall. I'll try and find it. Basically, through the website you can request full service history from Toyota Japan. There is a small fee. I was told by my local Toyota dealer that they can make the recall enquiry on my behalf. If the vehicle is subject to a recall that has not been performed; Toyota UK make a request to Toyota Japan and, despite your vehicle being a grey import, Toyota Japan will authorise the work AND pay for it ! The process can take quite some time ! I expect all this to happen during my first official Toyota UK service. Have a safe journey. Do toyota pay for they new airbags?? Quote Link to comment Share on other sites More sharing options...
Rojie Posted November 3, 2021 Share Posted November 3, 2021 Relief. I checked my vehicle and it appears all necessary (Implemented, rather than Done) work was completed in Japan. Quote Link to comment Share on other sites More sharing options...
Rojie Posted November 3, 2021 Share Posted November 3, 2021 13 hours ago, charliec said: Do Toyota pay for they new airbags?? Hi Charlie, I am not sure what corrective action is taken. Whatever action is needed will be funded by Toyota (Japan). You NEED PRIOR authorisation first; otherwise, I guess, you pay the whole bill. 1 Quote Link to comment Share on other sites More sharing options...
Alphard Club Posted November 3, 2021 Author Share Posted November 3, 2021 18 hours ago, Rojie said: There is a post on this Forum, somewhere, that provides a website to check if your Alphie needs a recall. I'll try and find it. Basically, through the website you can request full service history from Toyota Japan. There is a small fee. I was told by my local Toyota dealer that they can make the recall enquiry on my behalf. If the vehicle is subject to a recall that has not been performed; Toyota UK make a request to Toyota Japan and, despite your vehicle being a grey import, Toyota Japan will authorise the work AND pay for it ! The process can take quite some time ! I expect all this to happen during my first official Toyota UK service. Have a safe journey. Hi Roger Its actually in the first post of this thread. I don't remember paying anything though. Quote Link to comment Share on other sites More sharing options...
Rojie Posted November 3, 2021 Share Posted November 3, 2021 1 hour ago, Alphard Club said: Hi Roger Its actually in the first post of this thread. I don't remember paying anything though. Hi, the fee I am referring to is for the full service history. I wasn't suggesting there is a fee for the recall information, or corrective action. Sorry for the error. I got myself a bit confused. I'll try and find the site and provide a link for the service history info. As you say the recall link it at the top of this thread, and it works nicely. Quote Link to comment Share on other sites More sharing options...
Rojie Posted November 9, 2021 Share Posted November 9, 2021 On 11/3/2021 at 4:34 PM, Rojie said: Hi, the fee I am referring to is for the full service history. I wasn't suggesting there is a fee for the recall information, or corrective action. Sorry for the error. I got myself a bit confused. I'll try and find the site and provide a link for the service history info. As you say the recall link it at the top of this thread, and it works nicely. I found the link to the provider of Full Service Histories, for those of us who may want, or need, one. I have not (yet) used this company. https://carvx.jp/ 1 Quote Link to comment Share on other sites More sharing options...
nov Posted November 9, 2021 Share Posted November 9, 2021 Here is the prt.scn from CarVX.jp report what you will see regarding the recall history Quote Link to comment Share on other sites More sharing options...
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